Frequently Asked Questions
How do I submit a support ticket?
Fill in your name and email address, choose the department that best matches your request, select a priority, and then add a subject and a detailed message. Attach any relevant files and click Submit to send your ticket to our team.
Which department should I choose?
Use the Department field to route your request to the right team. The Online Service department is available on this form; pick the option that matches the nature of your request so it reaches the people best able to help.
What do the priority levels mean?
Priority lets you indicate how urgent your request is. Choose High for issues that are blocking you, Medium for normal requests, and Low for questions or non-urgent matters.
What file types can I attach to a ticket?
Attachments are limited to the following file extensions: .jpg, .gif, .jpeg, .png, .txt and .pdf. You can add more than one file by using the Add More button.
Can I cancel a ticket I started?
Yes. Before submitting, use the Cancel button to return to the Support Tickets area without sending the ticket.
Where can I find answers before opening a ticket?
You can browse the FAQs and knowledgebase from the main navigation, or review the News section for announcements, before submitting a support request.
